At MASEK, we're proud of our equipment and it shows in our commitment to excellence throughout our team. We've always stood behind our products with outstanding service provided by a full staff of experienced technicians.
History tells us our machines can last for a long, very long time. And that´s also how we support them – for a long time, and immediately. Masek packaging machinery is not a design it, sell it and forget it company.
Masek offers a variety of services to add value to the customer’s experience. These services include Planning, Application Evaluation, Engineering, Manufacturing, Installation, Commissioning, Machinery Rebuild, Quality Assurance, Maintenance, Training, Parts and Service Support, Used Machinery Purchasing, …
- Field service – Our factory trained technicians are available for machine installation, emergency service, machine upgrade installations and regular maintenance.
- Service contract – We are offering to our customer longterm service contracts, where we are servicing and inspecting their machines on regular basis.
- Technical support - Our telephone help desk provides troubleshooting assistance and advice from our technicians to minimize on-site service calls and expenses
- Training – We provides regular courses that can be conducted at your company or at our specially equipped facilities, whatever is best for you
- Technical manuals – Our full color operating manuals and illustrated machine parts manuals are provided with each new machine.
- Certification – We can provide material certification, IQ/OQ validation package for pharmaceutical industry, safety work practise, regular maintenance schedule, …
- On-line help – We offer for all our machines remote connection via internet or telephone line, so that we can check the machine programs online.
For future information or service request, please contact our service department at:
+ 420 317 850 538
+ 420 317 850 500 (24h service)