Viking Masek support center

We all at Viking Masek are proud of our equipment and we always stand behind our products with outstanding service provided by our experienced technicians.

History tells us that our machines can work for a long, very long time. And that is also how we support them – for a long time, and immediately.

Viking Masek offers a variety of services to add value to the customer’s experience. These services include Planning, Application Evaluation, Engineering, Manufacturing, Installation, Commissioning, Machinery Rebuild, Quality Assurance, Maintenance, Training, Parts and Service Support, Used Machinery Purchasing, …

Field service

Our factory trained technicians are available for machine installation, emergency service, machine upgrade installations and regular maintenance.

Service contract

We are offering to our customer longterm service contracts. Based on that Viking Masek is servicing and inspecting customer´s machines on regular basis.

Technical support

Our telephone hot line provides troubleshooting assistance and advice from our technicians to minimize on-site service calls and expenses

Training

We provides regular training courses that can be conducted at your company or at our specially equipped test center, whatever is best for you

Technical manuals

Our full color operating manuals and illustrated machine parts manuals are provided with each new machine.

Certification

We can provide material certification, IQ/OQ validation package for pharmaceutical industry, safety work practise, regular maintenance schedule, …

Online help

We offer for all our machines remote connection via internet or telephone line, so that we can check the machine programs online.

Maintenance

We are ready to propose a maintenance plan for your machines, safety precautions, … to minimize machine stops and increasy the reliability.

Customer’s satisfaction is highest priority

For further information or service request, please contact our service department at:

servis[at]masek.cz

phone + 420 317 850 500 

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